Returns, refunds and cancellations

Changed your mind

You may return unused wheelie bins and spares in their original condition within 14 days of receiving them. Contact us first with your order reference. You pay the cost of returning the goods to 93 Indaba Lane, Honeydew, or we can quote to collect them. This includes your right to cancel an online purchase within 7 days under the Electronic Communications and Transactions Act.

Faulty or damaged goods

If an item arrives damaged or develops a fault within six months, we will repair or replace it, or refund you, as provided by the Consumer Protection Act. Please tell us within two working days of delivery if an item arrives damaged, and send a photograph if you can. We cover the delivery cost for faulty or damaged goods.

Cancelling a once-off service

You can cancel or move a booked service free of charge up to 24 hours before the confirmed date. If you cancel later, or our truck cannot get access on the day, we may charge for the delivery and collection trip, and refund the rest.

Refunds

Refunds are paid within 7 working days of us receiving the returned goods or confirming the cancellation. Card payments are refunded to the same card; EFT payments are refunded to the account they came from.

How to start a return

Call 011 708 3370 or email info@wasteworx.co.za with your order reference and the reason for the return.